Repairs

• Upon completion of your job you will be notified by phone that your job is ready for pick up.
  • From that time you are given 2 months to pick up your job before incurring storage fees ($30 per week).
    • We will call you after 1 week to remind you your job is complete and ready for pick up.
    • We will call you at 2 months and notify you that your job is about to incur additional fees.
  • At six months
    • We will send you a letter informing you of the storage costs that your job has incurred. You will be given 1 week to collect your job and pay any outstanding charges.
    • Should you not pick up your job after a week your goods will be sold to recover cost or scrapped.

Onsite

• Either Call 03 9315 1234 and talk to our Service Department or use the book a service call section on our website.
• Our technician will ask you a few questions regarding your job and give you a breakdown of the costs involved.
• If required our technician will contact you on the day of the job to confirm time and work required.
• If you require the technician to do additional work not originally set out in the initial scope of the call out, time permitting, we would be happy to help. Please keep in mind the technician may have additional call outs to attend after yours.