Pre-Paid Service Packs

Pre-Paid Service Packs

Return to Service Department Managed Services

Pre-Paid Service Packs


The Service Pack is based on a pre-purchased block of hours 10, 20, 50 or 100, dependant upon your requirements. This provides you with the peace of mind that your company will consistently receive priority service whilst reducing the burden of an annual fee on your companies’ cash flow.


The billing structure is as follows:


  • Minimum 1 hour including travel time charged for on-site calls.
  • Service Hours are billed in 60-minute increments.
  • Remote Access work is billed in 30 minute increments.
  • Call outs outside of normal operating hour will be billed out at double time. I.e. 1 hour onsite = 2 hours billed.*
  • Each service pack has a 12-month time limit.
  • Payment in full must be received before Service Packs are activated.



Service Pack

Support Hours

Hourly Rate


SCA 10





SCA 20





SCA 50





SCA 100





*Prices quoted Include 10% GST.


Normal Business Hours (Monday to Friday 9.00am to 5.00pm):



  • All charges for all options are for labour only, hardware parts will be charged out separately.
  • Standard Computers reserve the right to take the hardware off site if the technician deems it the only course of action to get the product working as quickly as possible.
  • Call outs are only available during the following hours. Monday to Friday, 9am to 5pm. Should you request the technician to work outside of these hours, charges revert to the after hours charges.
  • This Service contract does not cover repairs resulting in the misuse or failure to maintain the product properly.
  • External peripherals (such as monitor, mouse and keyboard) may be delivered using a courier for customer installation.
  • Service is available in the Melbourne Metropolitan Area only. Please refer to your sales representative for more information.
  • An on-site engineer will only be provided if deemed necessary following telephone based troubleshooting with a Standard Computers Australia technician.
  • All charges include G.S.T.
  • After hours call outs are charged out at a minimum of two hours including travelling time.
  • All after hours call outs are subject to technician availability.
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© Copyright 1988-2016 Standard Computers Australia Pty Ltd. - E.&O.E. - Prices are subject to change without notice.